Anchor & Ascent

Terms of Service

Effective date: July 14, 2026

These Terms of Service ("Terms") are a legal agreement between Anchor & Ascent ("we," "us," "our") and the organization or individual accepting them ("you," "your," "Customer") governing use of the Anchor & Ascent software platform (the "Service").

By creating an organization account, or by having any user of your organization access the Service, you agree to these Terms on behalf of your organization. If you don't have authority to bind your organization, don't accept these Terms.

1. What the Service is

The Service is software for operating residential recovery/transitional housing programs: resident records, billing, staff workflows, document handling, and related tools. The Service is operations software, not a compliance, legal, medical, or clinical product. See Section 7 below.

2. Accounts

  • The Service is offered to businesses and organizations, not individual consumers. Whoever creates an organization account represents that they have authority to do so on that organization's behalf.
  • You're responsible for the accuracy of information you provide and for safeguarding your users' login credentials.
  • You're responsible for the conduct of everyone you give access to your organization's account (your staff, and any accounts you create for your residents).

3. Your data

  • You own your organization's data — resident records, staff records, documents, notes, and everything else you or your users enter. We don't claim ownership of it.
  • We act as a processor/host of your data on your behalf, not as the decision-maker about what it's used for or who it's shared with — those decisions belong to you.
  • You're responsible for having whatever consent, notice, or legal basis is required — under the law that applies to you — to collect and store the information you put into the Service, including anything about your residents. This includes any state-specific consent requirements around drug testing, behavioral health information, or resident records generally.
  • On termination of your account, you can request an export of your data for 7 years before it's deleted. You are responsible for determining your own data retention obligations under applicable law, including state laws, federal housing program requirements (HUD), and any applicable health privacy laws (HIPAA, 42 CFR Part 2, CCPA/CPRA, or state-specific privacy statutes). We retain data according to this policy; you remain responsible for ensuring your own compliance with any stricter retention requirements that apply to your organization.

4. Acceptable use

You agree not to:

  • Use the Service for any organization or purpose other than legitimate residential recovery/transitional housing operations.
  • Attempt to access another organization's data, or attempt to circumvent the access controls that separate one organization's data from another's.
  • Use the Service in a way that violates applicable law, including laws governing the housing, health, or financial information of the people whose data you store.
  • Resell, sublicense, or provide the Service to third parties as your own product.
  • Attempt to reverse-engineer, scrape, or interfere with the Service's normal operation.

5. Fees and payment

  • Plans are published at anchorandascent.app/pricing and billed monthly in advance through our payment processor (Stripe), starting on the date you sign up. Custom pricing for larger operations is agreed in writing separately.
  • You may cancel at any time; cancellation stops future billing but does not refund amounts already charged.
  • Fees are non-refundable except as required by law or as we agree in writing.
  • If a payment fails, we'll flag your account and our payment processor will automatically retry the charge. Your access continues uninterrupted during that retry period — see Section 6 for what happens if payment ultimately isn't resolved.

6. Suspension and termination

  • Except as described below, we'll give you 7 business days' written notice (email to your organization's admin contact) and an opportunity to cure before suspending your account for non-payment or another curable breach of these Terms.
  • We may suspend or terminate access immediately, without advance notice, for: (a) conduct that creates a security risk to the Service or to other organizations on the platform, (b) suspected fraud or abuse, (c) conduct that creates risk to residents, staff, or other users, or (d) a breach that by its nature cannot be cured.
  • You may stop using the Service and close your account at any time; fees already incurred remain due.
  • Sections that by their nature are meant to continue survive termination — see Section 20 (Survival).

7. No compliance, medical, or legal guarantee — read this section

The Service helps you organize and document your operations. It does not certify, guarantee, or confirm compliance with any state licensing requirement, NARR standard, HIPAA, 42 CFR Part 2, the Fair Housing Act, or any other law or standard that applies to your organization. You remain solely responsible for complying with all laws and standards applicable to your business, including obtaining any licenses or certifications your state requires. Nothing in the Service constitutes legal, medical, clinical, or compliance advice.

This disclaimer is part of, and should be read together with, the warranty disclaimer in Section 11 and the limitation of liability in Section 12. You acknowledge that you have not relied, and will not rely, on the Service or on any statement by Anchor & Ascent as a substitute for your own legal, licensing, or compliance judgment, or for advice from your own qualified professionals.

8. Data security

  • Each organization's data is isolated from every other organization's through database-level access controls (row-level security), not just application-level checks — this isolation is verified by an automated test suite specifically designed to catch cross-organization access, run before every release.
  • Administrative access that crosses organization boundaries is logged.
  • Data is encrypted in transit.
  • Data backups are taken daily and retained for a minimum of 7 days.
  • We have not obtained a third-party security certification (such as SOC 2); nothing here should be read to imply one.
  • No system is perfectly secure, and we don't guarantee the Service will be free of vulnerabilities, interruptions, or data loss.

9. Subprocessors and data processing

We use the following subprocessors to provide the Service: Supabase (database, authentication, file storage), Vercel (application hosting), Stripe (payment processing), and Resend (account and notification email). We'll give you reasonable advance notice before adding a new subprocessor that will process your organization's data. Each subprocessor's data processing practices are covered under their standard Data Processing Addendum or Terms of Service, which are available on request.

10. Protected health information

The Service is not designed or intended to receive, store, or transmit information subject to the Health Insurance Portability and Accountability Act ("HIPAA") or 42 CFR Part 2. If you are a HIPAA covered entity or business associate, or a Part 2 program, you must tell us before submitting any information subject to those laws through the Service. If you do, the parties will work in good faith to put a Business Associate Agreement or other required addendum in place before that information is submitted; until then, you agree not to submit it.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to $500 per customer.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages.

13. Indemnification

By you. You will indemnify, defend, and hold us harmless from third-party claims arising from: (a) your misuse of the Service; (b) content or data you or your users submit through the Service; (c) your breach of these Terms; or (d) your failure to comply with applicable law, including consent, licensing, or authorization requirements related to resident data.

By us. We will indemnify, defend, and hold you harmless from third-party claims that the Service, as we provide it and as used in accordance with these Terms, infringes that third party's U.S. intellectual property rights. This doesn't apply to claims arising from your misuse, your modifications to the Service, or its combination with anything not provided by us. If such a claim arises, we may, at our option, procure the right for you to keep using the Service, modify it to avoid the infringement, or refund the fees you paid for the affected period.

14. Dispute resolution; arbitration; class action waiver

Except for claims that qualify for small-claims court, or a request for injunctive relief to stop unauthorized access, misuse, or infringement, any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association, under its Commercial Arbitration Rules, rather than in court. Arbitration will take place in Palm Beach County, Florida (or another mutually agreed location), and the arbitrator's decision will be final and binding.

Each party may only bring claims in its individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

15. Changes to these Terms

We may update these Terms from time to time. Organization administrators will be notified by email before material changes take effect.

16. Governing law; venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to Section 14 (Arbitration), the state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction over any dispute not subject to arbitration.

17. Force majeure

Neither party is liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, acts of government, internet or utility failures, or failures of a third-party service the Service depends on.

18. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets. These Terms bind and benefit each party's permitted successors and assigns.

19. Severability

If any provision of these Terms is found unenforceable, the rest remain in full effect, and the unenforceable provision will be interpreted to best reflect its original intent.

20. Survival

Sections 3 (as to data already collected), 7, 9-14, 16, and 18-19 survive termination of these Terms, along with any other provision that by its nature is meant to continue.

21. Entire agreement; authority

These Terms (together with any order form and any policy they reference, such as the Privacy Policy) are the entire agreement between the parties regarding the Service, and supersede any prior discussions or agreements about it. Each party represents that it has full right and authority to enter into these Terms.

22. Contact

Questions about these Terms: support@anchorandascent.app.

See also our Privacy Policy.