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The Sober Living Operator Playbook
Practical, plain-language guides for running recovery housing well — the same operational patterns our software builds in. Written for operators and house managers; none of it is legal or clinical advice.
Discharge & relapse
Documenting a Relapse or Serious Rule Violation
A defensible, step-by-step template for documenting what happened and deciding what comes next — the single highest-stakes recurring workflow in this industry.
Chores & house rules
Chore Rotation & House Rules — Starting Templates
A fill-in-the-blank starting point for two of the first things a new house needs — never a one-size-fits-all mandate.
Staff onboarding
Onboarding a New House Manager — First 30 Days
A week-by-week starting checklist, grounded in what the role actually demands.
Intake & move-in
Intake & Move-in — First 72 Hours
A consistent, documented first few days sets the tone for the whole stay — and builds the same kind of defensible record that matters at discharge.
Operator playbook
Running a NARR-Aligned Sober Living House: The Operator Playbook
The flagship playbook — how the pieces of a well-run house fit together, from first contact with a prospective resident through alumni status, and where this software supports each stage.
Operator playbook
Building House Culture & Peer Accountability
The peer-support and community side of running a house — genuinely differentiated territory, and easy to under-invest in without meaning to.
Staff training
Training Your House Staff — Beyond Day One
For whoever's already up to speed to use when bringing the next person onto the team — a role-agnostic competency checklist, not a repeat of the house-manager onboarding template.
Grievances & rights
Handling Resident Grievances the Right Way
How staff should receive, investigate, and resolve a grievance — fast written acknowledgment, no retribution ever, and a paper trail that protects everyone.
Certification
Certification Readiness: The Documents You'll Be Asked For
The document checklist NARR-affiliate certification actually reviews — application, staffing, policy manual, orientation handbook, property, and program records — generalized from a state affiliate's real checklist.
Property & safety
The Home Safety Walkthrough: A Monthly Self-Inspection
The room-by-room safety self-inspection certified residences run monthly — smoke alarms, cooking, electrical, heating, smoking areas, posted notices, Narcan, and the escape plan.
Certification
Writing Your Policy & Procedure Manual
How to write the ~24-policy manual certification expects — the Policy/Procedure two-part pattern, what each section covers, and how to keep it a living document instead of a binder nobody opens.
Alumni & outcomes
The Alumni Program: Your Best Outcome Data and Cheapest Growth Engine
Why staying connected to people who made it out matters operationally — mentorship, referrals, staffing pipeline, and the outcome stories funders ask for.
Our support promise
Every email to support@anchorandascent.app gets a reply from a real person within one business day — whether you're a customer or just an operator with a question about these guides. Small operators deserve software support that actually answers.